Privacy Policy

About this policy

This policy explains how Statura ("we", "us", "our") collects, uses, stores and protects your personal information, including your health information, and how you can access or correct the information we hold about you.

Because we provide a health service and hold health information, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Health information is a type of personal information and is treated with additional care.

The information we collect

We collect personal and health information that is necessary to provide our services, including:

• Your name, contact details and date of birth.
• Health information you provide, including your history, symptoms, examination findings, measurements and treatment records.
• Information you provide when you make an enquiry, book an appointment, or join a mailing list.
• Payment and private health fund details where relevant to billing or rebates.

We try to collect personal information directly from you wherever possible.

How we use your information

We use your information to:

• Provide assessment, treatment and ongoing care.
• Communicate with you about your appointments and care, by email, SMS or phone.
• Process payments and health fund rebates.
• Respond to your enquiries.
• Send you information about our services where you have asked to receive it.

When you browse our website

When you browse, your web browser automatically sends standard information (such as your IP address, the pages you view, the date and time of your visit, and your browser type). We use this for statistical and site-improvement purposes.

Cookies

Our website may use cookies. You can disable cookies in your browser, though this may affect how parts of the site work.

Analytics and advertising

We use Google Analytics to understand how the site is used and to improve it. Google Analytics collects information such as your IP address and the pages you visit; it does not collect your name.

We also use online advertising and remarketing services (which may include Google and Meta/Facebook). These use cookies to show you relevant ads based on pages you have viewed. These cookies do not identify you personally. You can opt out via Google's Ads Settings and the Network Advertising Initiative opt-out page.

Who we share your information with

We do not sell your personal information. We share it only as needed to provide our services or where required by law, including with:

• Our practice management and clinical records provider (Splose), where your booking and clinical records are securely stored.
• Our enquiry and customer relationship system (GoHighLevel), where website enquiries are received and managed.
• Our email and productivity provider (Google Workspace).
• Where you choose to claim a private health fund rebate, the relevant rebate or claiming provider.